Geotechnical Engineering Modelling Software (GEMS) Cancellation & Refund Policy
LAST UPDATED AS ON: 28th October 2021
Thanks for purchasing or subscribing to our products and services
For GEMS Cloud Subscriptions and Subscription for software downloaded and installed on your system/device
We do not offer refunds on subscriptions for a service or module or application with duration of subscription[i] lesser or equal to three months. You (Customer) can use the service till the term expires.
For subscriptions for a service or module or application with duration of subscription greater than three months,
- you can cancel your subscription (for a service or a module or an application) any time after a period of three months from the start of subscription or date of renewal of subscription (whichever is later), and you will be refunded for the remaining period of the subscription (for the service or module or application) that was cancelled.
- If you cancel your subscription (for a service or a module or an application) before three months from the start of subscription or date of renewal of subscription (whichever is later), the amount equivalent to 3 months of subscription (for the service or a module or an application) will be deducted and the balance amount will be refunded. You can still use the service or module or application for the period of three months (from the start of the subscription or date of renewal of subscription whichever is later).
- No refunds will be given for the elapsed period of the subscription.
For Software purchased and installed on your device
For ‘full perpetual product licenses’ purchased for PCs & macOS (i.e. for software downloaded and installed on your system/device), if you wish to cancel your purchase, you are eligible to receive a full money back refund within 14 calendar days of making the purchase. We (“Provider”, “GEMS”, “Geotechnical Engineering Modelling Software (GEMS) LLP” do not give refunds on purchases after calendar14 days of making the purchase. If you have installed the license on your computer, your refund will be processed only after you have de-activated your license key on the system on which it is installed.
Refunds may also be used as credits for purchasing or subscribing to other software modules from us. Please let us know at the time of cancellation of your purchase or subscription.
In the rare event the subscription is cancelled by the provider, ‘Effects of Termination’ section of The Terms of Services for cloud services or ‘Effects of Termination’ section of the End User License Agreement (EULA) for the installed module / application on the system will apply. The customer will be refunded for the remaining period of the subscription from the date of cancellation.
We will usually process returns within 7 working days of receipt of a cancelled request. We will try to issue refunds using the same means used by the you to make the payments. In case we are unable to process the refund using the same means, we may reach out to you to arrange for alternate means. It may take longer for the refund amount to reach your account depending on the time taken by courier services, financial institutions involved in the transaction.
The final refund amount may be subject to financial institution transaction charges and currency conversion charges.
To request for cancellation of purchase or subscription, please contact us at email@example.com or via our website https://www.gemsoftware.org/contact.html
Questions or Additional Information
If you have questions regarding this agreement, please contact Geotechnical Engineering Modelling Software (GEMS) LLP at firstname.lastname@example.org or via our website https://www.gemsoftware.org
This Cancelation and Refund policy was published on 28th Oct 2021 and replaces with immediate effect the Cancelation and Refund previously published.
[i] Duration of subscription is calculated from the date the current period of subscription for the service / module / application became active. (It is not the date you began the subscription for this module (or other modules) or made payment or signed up for our services).